Hello!

My name is Tia.

I’m a Senior Content Designer.

From military intelligence to IT support, I’ve spent the past 15 years turning complex, technical concepts into clear content for everyday humans…like you and me.

My additional fortes?
Building trust. Driving action.
And improving digital experiences.

A quick glance
at my journey.

  • Leads the large-scale strategy and migration of internal IT support knowledge for 40,000+ associate enterprise.

    Strategizes the movement of all content into one siloed, web-based location for increased SEO and usability. Collaborates with nine product teams to create or update content to fill knowledge gaps. Partners with UX experts and product teams to manage and update new self-service websites and content.

    HIGHLIGHT: 2024 EOY data - improved content usage by 36.6%.

  • Provided microcopy to improve customer-facing interface as the dedicated UX writer for four cross-functional product teams.

    HIGHLIGHT: Created and introduced a content matrix for product teams without dedicated writers, reducing churn rate by 15%.

  • Drove ideation, usability testing, research, prototyping, and design improvement and ideas to improve user experiences for small businesses.

    HIGHLIGHT: Designed a mobile grocery solution for social good.

  • Oversaw the technical documentation and design of over 5,500 hours of training and style guide production (including visual media) in support of Special Operations Communications units.

  • Provided support to command staff for community of 9.5k service members and dependents.

    HIGHLIGHT: Completion of six communication improvement projects to audit impact of command staff communication channels, boosted engagement by 45%.

  • Supervised the production of 302 analytical products in support of military combat missions.

    HIGHLIGHT: Created the unit’s NGA-Writing Style and Guide Analytical Writing Course.

  • Administrative point of contact for band’s vocalist at NBC Studios fulfilling duties including estate, travel, and calendar management.

  • Balanced pricing/planning, commercial operations, marketing, and billing for $10 million+ in online revenue.

Highlights from my voyage.

Content strategy and management

UX writing

Technical documentation

Google UX Design Bootcamp

COMING SOON!

Thoughts from fellow travelers…

“I've had the opportunity to cross paths multiple times during my career with Tia… [she] was hands down the most analytic, thoughtful, creative, and motivated Soldier that I had the privilege of leading when we pioneered a new cutting-edge intelligence support to cyber unit. We crossed paths again during our time at CrowdStrike, where once again Tia demonstrated motivation and a sense of mission urgency in her role as a UX Writer…I would happily fight alongside with her again in the future.”

~ Jason Rivera (Executive Director of Partnerships @ Flashpoint & Military Intelligence Veteran)

“Tia is a talented and passionate UX writer. As a designer, I always looked forward to partnering with Tia, because she put the user first and her dedication to quality was outstanding. [She] regularly went above and beyond to support our team despite having to juggle multiple complex projects and shifting priorities. In addition to producing clear and concise content, I knew I could count on Tia for thoughtful constructive feedback that took our design work to the next level.”

~ Emily Thompson (Senior Product Designer)

“While working with Tia at CrowdStrike, I saw her successfully support and prioritize a workload that could have kept 3 full-time UX writers busy...I would frequently hear other stakeholders saying, ‘Have you chatted with Tia? She's working on this really cool resource that I think you'd find useful.’...anyone would be lucky to have someone as proactive and strategic as her on their team.”

~ Christie Fremon (UX Writing Manager)